LiveAuctioneers FAQs -December Auction of Ukiyo-e and Meiji Japanese Prints

Floating World Auctions Shipping Procedures and FAQs

 

Shipping Procedures

Shipping, insurance, packaging and handling of purchased lots is at the expense of the purchaser. As a service to the purchaser, Floating World Auctions will ship appropriate items to purchasers located in the continental United States solely via FedEx Ground or Three Day Select Service, to purchasers in Alaska and Hawaii via USPS Priority or appropriate FedEx service and to international purchasers via FedEx International Economy Service. Faster FedEx services may be requested at purchaser’s expense. We are not obligated to ship by any other method, and purchaser may make other shipping arrangements. We shall not, under any circumstances, be liable for the loss, theft or damage to property, including, but not limited to selection of shipper, the acts or omissions of any shipper or the acts or omissions occurring in packing for shipment.

As a courtesy, we may provide quotes, based on an estimated size, weight and value of the package, as well as a shipping zip code supplied by a prospective bidder. Post-sale determination of shipping costs does not constitute grounds for cancellation of any purchase made at our auction.

It is our intention to include the cost of shipping on the invoice for domestic continental purchasers and to expedite the shipping cost, most domestic packages in this auction will have a base cost of $35, plus $1/$100 for insurance (shipping for attached triptychs and the 2 albums is $50).  International packages regardless of size, will be custom quoted, and this may result in a short delay in invoicing international purchasers and those in Alaska and Hawaii until the cost of shipment has been determined. International recipients will be responsible for paying duties and taxes associated with their packages. Shipment will not be made until all sums have been paid to us.

Shipment may take up to 21 days after payment is received, although we often begin shipping during the week following the auction.

Local pick up is by appointment, and subject to the physical distancing procedures in place at the time.

You are responsible for providing us with an accurate shipping address, and for confirming receipt of your package.  This information will be on the email you receive when your package is dropped off at FedEx. It includes a tracking number and the delivery address. We recommend that domestic winners use a FedEx Hold for Pick Up location for the shipping address.

We will defer shipping for paid customers upon request.

Frequently Asked Questions  

COMING SOON

 

 

After the Auction

Q: How do I know if I won the auction?

A: Winners will receive a notice directly from Live Auctioneers. We will try to to send you your invoice later on Saturday, and by Tuesday at the latest.

Q: What are my payment options?

A: We accept checks, drafts, money orders, Zelle and Venmo, as well as credit card payments through the Live Auctioneers Payment System. The Live Auctioneers Payment System imposes a surcharge for credit card payments, which will show up on you invoice as a processing fee. We are not accepting PayPal or any other method of credit card payment for this auction, without prior arrangement. If you arrange to pay by other credit card method, there is a processing fee of 3.5%. If you wish to pay by check, draft, money order, Zelle or Venmo, you may omit the amount of the processing fee.  There is a $25 charge for payments by wire transfer, any shortfall, and all fees must be paid on the buyer’s end. International bidders who pay by wire should be aware that if their bank uses a correspondent bank to complete a wire transfer, that correspondent bank may take it’s fee out of the wire proceeds, and this shortfall must be made up. If you want to pay by Zelle or Venmo, please let us know your platform credentials, and we will initiate the funds request, thus ensuring the funds are properly directed.

 Q: How is shipping handled?

A: We plan to include a shipping charge on the initial invoices of most winning bidders residing in the continental US.  Shipping may be billed on an updated invoice for winning bidders residing outside the US, or in Alaska or Hawaii, and for certain oversized packages. You can wait until the shipping charges are added before you pay us. Please see our Shipping Procedures at the top of this page, as well as our Terms and Conditions of Sale for additional information.

Q: Are there any other fees?

A: In addition to the purchase price, buyer’s premium and shipping, Illinois residents without a valid resale number must pay 10.25% sales tax, and international bidders are responsible for all applicable customs, duties, taxes, etc., including any such items that are charged back to us.  We have been informed that LiveAuctioneers may add on state sales tax pursuant to recent legislation which requires the collection and payment of sales tax by online marketplaces like LiveAuctioneers. We do not know which states are covered or when this will go into effect.

Q: Can I pick up my prints in person?

A: Local pick up is by appointment, and subject to the physical distancing procedures in place at the time.  We are happy to hold your prints here until a safe and convenient pickup can be arranged.

 

More Questions?

We tried to cover everything, but if you still have questions, or suggestions for other topics to cover, please email us at auctions@floatingworld.com

This page was last updated on 11.18.20 at 11:00 am.