LiveAuctioneers FAQs

Floating World Auctions Shipping Procedures and FAQs

 

Shipping Procedures

Shipping, insurance, packaging and handling of purchased lots is at the expense of the purchaser. As a service to the purchaser, Floating World Auctions will ship appropriate items to purchasers located in the continental United States solely via Federal Express Ground Service, and to international purchasers and those located in Alaska and Hawaii via Federal Express International Economy. Floating World Gallery is not obligated to ship by any other method, and purchaser may make other shipping arrangements. Floating World Auctions shall not, under any circumstances, be liable for the loss, theft or damage to property, including, but not limited to selection of shipper, the acts or omissions of any shipper or the acts or omissions occurring in packing for shipment. Shipment may take up to 21 days after payment is received.
 

Frequently Asked Questions

 

Q: When will the sale be held?

A: The auction is scheduled to begin at approximately 11 am, Chicago time, on Saturday, October 14, 2017. This translates to 09:00:00 PDT using Live Auctioneers’ display format.

Q: How long will the auction last?

A: That is hard to predict. We hope to complete between 50 and 60 lots per hour.

Q: Is there a  buyer’s premium?

A: Yes, the buyer’s premium is 25%.

Q: Are the prints and paintings in  the auction framed?

A: No, unless otherwise specified, our items are not framed or matted. 

Q: What do the dimensions on your listings mean?

A: Generally, we give the dimensions of the image only, exclusive of margins, and provide the height first, followed by the width. In the cases where the dimensions are for something else, this is described in the “Comments” section of the listing.  Examples include multi-panel items, such as triptychs, or pieces without a defined plate line.

Q: How much will it cost to ship my purchases?

A: Our shipping procedures are discussed above in the “Shipping Procedures” section. The cost of shipping is a function of destination, and size and value of a shipment. If you would like to get a shipping estimate in advance, please contact us no later than 5:00 pm Chicago time on Friday at auctions@floatingworld.com with the shipping destination, lot number or numbers, and a hypothetical insured value, and we will provide a courtesy estimate. Post sale determination of shipping costs does not constitute grounds for cancellation of any purchase made at auction.

Q: Can I leave absentee bids even if my registration hasn’t been approved?

A: Yes, you can still leave absentee bids even if we haven’t approved your Live Auctioneers registration. However, if you are not approved one hour before the auction starts, your absentee bids may be canceled by LiveAuctioneers.

How Live Auctioneers Works

Q: How can I bid through Live Auctioneers?

A: Please reviews the helpful articles and videos provided by Live Auctioneers, by Clicking Here.

Q: Why hasn’t my registration been approved?

A: You probably haven’t met our approval criteria. Bidders who were previously approved to bid in our auctions and were previously approved to bid in 5 or more other auctions are automatically approved. In that case, we would need to approve your registration manually. Once the auction starts, it is unlikely that we will be able to approve your registrations, so please consider registering prior to the day of the sale.

Q: How does the bidding work on Live Auctioneers?

A: There are two ways to bid:

Before the auction begins, you can place an absentee bid on any lot. These are transmitted to our auctioneer during the sale.

During the auction, you can follow everything that is happening on the Live Auctioneers auction site, including the Live Auctioneers App, for our sale and place real time bids against other live bidders on Live Auctioneers and other live bidding platforms, as well as bidders who are bidding with us directly.

Q: How do I leave an absentee bid?

A: To leave an absentee bid with Live Auctioneers, just fill in the field with the amount of your bid, review it and submit it. For more information on how to place absentee bids, please go to Leaving An Absentee (Proxy) Bid.

Q: How can I submit real time bids through Live Auctioneers?

A: Shortly before our auction is scheduled to begin, our auction will be listed on the Live Auctioneers home page under Live Catalogs. If you are signed in to Live Auctioneers and are an approved bidder, you will see a Bid Live link to the right of our listing (If you are not signed in or are not approved to bid, you will see a View Live link). Click on the link to open the Live Auctioneers Bidding Console.The bidding console allows you to view and bid in real time with the auction house. You can place bids by clicking the Bid button on your screen. If you are using Mozilla Firefox, you may need to download a plugin to participate in the auction. For more information on how to use the bidding console, please go to Using the Bidding Console.

Q: What if I encounter technical difficulties, such as problems with loading the Bidding Console?

A:For technical assistance, please go to Live Auctioneers and click on the pull down help link located at the upper right corner of the page. We recommend testing this during weekday hours, when LiveAuctioneers has associates available for live chats.

Q:Can I bid on Live Auctioneers, even if I have left bids with Floating WorldAuctions or another auction platform?

A: Absolutely. However, please make sure that you do not bid against yourself.

Q: I left an absentee bid on Live Auctioneers, and it looks like I am bidding against myself. What’s goining on?

A: Your absentee bid has priority over live bidders on the Live Auctioneers platform, and their computer sends us the earliest bid at the same increment. 

After the Auction

Q: How do I know if I won the auction?

A: Winners who submitted their successful bid through Live Auctioneers will receive a notice directly from Live Auctioneers. We will try to send you your invoice by Tuesday at the latest.

Q: What are my payment options?

A: We accept checks, drafts and money orders, as well as credit card payments through the Live Auctioneers Payment System. The Live Auctioneers Payment System imposes a surcharge for credit card payments, which will show up on you invoice as a processing fee. We are not accepting PayPal or any other method of credit card payment for this auction, without prior arrangement. If you arrange to pay by other credit card method, there is a processing fee of 3.5% for domestic credit cards and 4.5% for international credit cards, based on your registered address. If you wish to pay by check, draft or money order, you may omit the amount of the processing fee.

 Q: How is shipping handled?

A: We plan to include a shipping charge on the initial invoices of most winning bidders residing in the continental US. Shipping may be billed on an updated invoice for winning bidders residing outside the US, or in Alaska or Hawaii, and for certain oversized packages. You can wait until the shipping charges are added before you pay us. Please see our Shipping Procedures at the top of this page, as well as our Terms and Conditions of Sale for additional information.

Q: If I am successful on Live Auctioneers and with Floating World Auctions or another bidding platform, can my purchases be shipped together?

A: Of course. We try to watch for this, but it is helpful if you advise us when this occurs. As long as you bid under the same name on Live Auctioneers, we will automatically combine those shipments.

Q: Are there any other fees?

A: In addition to the purchase price, buyer’s premium and shipping, Illinois residents without a valid resale number must pay 10.25% sales tax (as do any other customers who pick up prints in person), and international bidders are responsible for all applicable customs, duties, taxes, etc., including any such items that are charged back to us.

More Questions?

We tried to cover everything, but if you still have questions, or suggestions for other topics to cover, please email us at auctions@floatingworld.com

This page was last updated on 9.29.17 at 2:15 pm