Floating World Auctions SHIPPING PROCEDURES AND FAQs

 

 Shipping Procedures

Shipping, insurance, packaging and handling of purchased lots is at the expense of the purchaser. As a service to the purchaser, Floating World Auctions will ship appropriate items to purchasers located in the continental United States solely via Federal Express Ground Service, and to international purchasers and those located in Alaska and Hawaii via Federal Express International Economy. Floating World Gallery is not obligated to ship by any other method, and purchaser may make other shipping arrangements. Floating World Auctions shall not, under any circumstances, be liable for the loss, theft or damage to property, including, but not limited to selection of shipper, the acts or omissions of any shipper or the acts or omissions occurring in packing for shipment. Shipment may take up to 21 days after payment is received.

Frequently Asked Questions

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After the Auction
Q: How do I know if I won the auction?
A: If you a bidding live, you will know immediately if you won the lot, as the site or app will tell you. If you left an absentee bid, you can log into your new account, and check the status under My Bids or Past Bids. Winners who submitted their successful bid through Live Auctioneers or Invaluable will receive a notice directly from them. We will send out invoices as soon as we can, although we may have to send separate invoices for the timed auction.

Q: Why am I being invoiced for the credit card fee if I want to pay by check?
A: We include the surcharge on the invoice because it has an embedded payment link.  It shows up as a separate line item, and if you are paying by check, you may omit that charge.  And don’t work – if you inadvertently send a check that includes the credit card fee, it will be refunded.

Q: How is shipping handled?
A: We plan to include a shipping charge on the initial invoices of most winning bidders residing in the continental United States. If shipping is not include on the invoice for our winning bidders residing outside the continental US, we will include that on updated invoice. We may also have to send a an updated invoice certain oversized packages. Please see the top of this page or our Terms and Conditions of Sale for additional information.

Q: If I am successful on multiple bidding platforms, can my purchases be shipped together?
A: Of course. We try to watch for this, but it is helpful if you advise us when this occurs. As long as you bid under the same name on one of these platforms, we will automatically combine those shipments, although we will need to manually adjust your shipping charge on one of the invoices to account for a single shipment.

Q: Are there any other fees?
A: In addition to the purchase price, buyer’s premium, credit card or wire fees and shipping, Illinois residents without a valid resale number must pay 10.25% sales tax (as do any other customers who pick up prints in person), and international bidders are responsible for all applicable customs, duties, taxes, etc., including any such items that are charged back to us.

Q: When can I expect to receive my purchases?
A: We will start shipping within a week of the auction, and may take up to 21 days after payment to ship. We try to ship packages in the order of payment.

Q: How can I find out the auction results?
A: With our new auction platform, prices realized should update for each lot almost immediately. Please note that unlike our prior website, which showed the selling price including the premium, our new site will show the hammer price. Prices realized should also appear on the respective lots on the live bidding platforms. We will try to invoice our winning bidders on Monday and Tuesday.

More Questions?
We tried to cover everything, but if you still have questions, or suggestions for other topics to cover, please email us.
This page was last updated 3:30 am Chicago time, 4.15.19